Returns & Exchanges

At Tanners Wines, we want you to be completely satisfied with your purchase. If a bottle is corked, damaged, or fails to meet your expectations, we offer a straightforward return process to ensure your cellar remains perfectly stocked.

Return Process

• 1.
  Contact Support

  Notify our customer service team within 14 days of delivery via email or phone to report any issues with your order.

• 2.
  Secure Packaging

  Ensure the bottles are securely repacked in their original transit packaging to prevent any breakage during the return journey.

• 3.
  Collection or Drop-off

  We will arrange for a courier collection from your address or provide instructions for returning the items to one of our local cellars.

• 4.
  Inspection and Refund

  Once our specialists have inspected the returned goods, a full refund or replacement will be processed to your original payment method within 5-7 business days.